Ordering Information

 

FILLABLE ELECTRONIC FORMS COMING SOON!  Thank you for your patience as we update our website!

 

INSTRUCTIONS FOR PLACING AN ORDER

An order form, along with an information form, must be filled out for all custom printed SOHLS, Banquet, Golf and Walk materials orders. The Information form provides us with what we need to do the typesetting for the custom printing of your items.  (If you are ordering shirts or any non-custom items, only the order form is required). Order forms and Information forms can be downloaded from this website. CLICK HERE for a complete listing of all forms readily available for your convenience.  Please note, we do not take phone orders.


To place your order for SOHLS, FOLLOW THESE EASY STEPS:

1. Download ORDER FORM HERE or from the SOHLS web page.  If you have our 2010 catalog, all order forms are located in the center of it as well.

2. Download the SOHLS INFORMATION FORM HERE. The Information Form is REQUIRED if we are custom printing your items. If you are ordering blank items or plan to print the items yourself, you do not need to fill out an Information Form.

3. Fill out both the Order Form and the Information Form as completely as possible.  Please do not use a pencil as your forms will not be legible. Take the time to make sure all of your information is filled in, especially on your order form and please write clearly.  This will save valuable time later.

4. FAX BOTH FORMS to 1-865-909-0088.

5. An Order Confirmation will be sent to the email address you provided on your order form.  Please look for the email and review it to make sure we have your order listed correctly.  If you do not receive an Order Confirmation, please contact us as.

6. If you are paying by check, confirm the total due in the emailed Order Confirmation. Please do not mail check until you have confirmed your total.

7. One of our 2 graphic designers will email Proofs for your review.  Depending on our work load, this can take anywhere from 1 to 3 days.

 

If you need additional help with the ordering process, please give us a call at 1-800-374-8953 or you may email materials@lifestewardministries.org.

ADDITIONAL INFORMATION

PAYMENT

Payment is due when we receive your order. WE DO NOT INVOICE ORDERS. You may mail a check or we accept Visa and MasterCard. A $50.00 charge will apply on any returned check.  Please DO NOT mail you check until you receive an order confirmation from us with your exact amount due.

SPECIAL ORDERS & ADDITIONAL FEES

If your order contains a special request, i.e., scanning of images, map creation, logos, etc., there will be additional charges. Please call for pricing and add amount quoted to order form where indicated in the totals section. In order to keep our prices at a minimum, once your order has been placed, an additional fee of $75.00 will be added for any image/design change (SOHLS, walk, banquet, golf) and/or package/set change (banquet) due to typesetting requirements. This $75.00 charge will also be applied for any order that is cancelled prior to printing yet has already been processed through bookkeeping and our graphics department.  Please call if you have any questions.

DAMAGED ITEMS, RETURNS & REFUNDS

Please check your order carefully and as quickly as possible when it arrives. Custom and non-custom goods that have been damaged in transit will be replaced at no charge, if LifeSteward Ministries is notified within 14 days of receipt of shipment. A UPS call tag will be issued for the damaged items and product will be replaced.

Refunds will only be issued on returned non-custom printed items that have a cost value greater than $100.00 and arrive to us in good, like-new and re-sellable condition. Shipping costs must be paid by purchaser.