Ordering Information

FILLABLE ELECTRONIC FORMS ARE HERE!

 

INSTRUCTIONS FOR PLACING AN ORDER

An order form, along with an information form, must be filled out for all custom printed SOHLS, Banquet, Golf and Walk materials orders. The Information form provides us with what we need to do the typesetting for the custom printing of your items.  (If you are ordering shirts or any non-custom items, only the order form is required). Order forms and Information forms can be downloaded from this website. CLICK HERE for a complete listing of all forms readily available for your convenience.  Please note, we do not take phone orders.


To place your order for ALL PRINT MATERIALS, FOLLOW THESE EASY STEPS:

1. Download appropriate ORDER FORM HERE or from the materials web page you are interested in.  If you have our 2010 catalog, all order forms are located in the center of that as well.  We now have Electronic order forms that you can fill out on your computer and email as an attachment.  But don't forget, we still need an information form if your order is custom printed.  We hope to have Electronic Information Forms online soon.

2. Download a corresponding INFORMATION FORM from the same link above or from the materials web page you are interested in.  The Information Form is REQUIRED if we are custom printing your items. If you are ordering blank items or plan to print the items yourself, you do not need to fill out an Information Form.

3. Fill out both the Order Form and the Information Form as completely as possible.  Please do not use a pencil as your forms will not be legible. Take the time to make sure all of your information is filled in, especially on your order form and please write clearly.  This will save valuable time later.

4. Email Electronic forms or FAX handwritten PDFs to 1-865-909-0088.

5. An Order Confirmation will be sent to the email address you provided on your order form.  Please look for the email and review it to make sure we have your order listed correctly.  If you do not receive an Order Confirmation, please contact us as.

6. If you are paying by check, confirm the total due in the emailed Order Confirmation. Please do not mail check until you have confirmed your total.

7. One of our graphic designers will email Proofs for your review.  Depending on our work load, this can take anywhere from 1 to 3 days.

8. On regular priced brochures & inserts, there is a minimum order of 200.  On sale priced brochures and inserts, there is a minimum order of 2,000 each.

 

To place your order for WALK & MULTI-PURPOSE APPAREL, FOLLOW THESE EASY STEPS:

1. Download Apparel ORDER FORM HERE or from the walk materials web page.  The form is also located in the center of the 2010 Catalog.

2. Refer to previous steps listed for Print Materials above, however, YOU DO NOT NEED AN INFORMATION FORM FOR AN APPAREL ORDER. The Order Form is all you need to email or fax.

Due to time restraints, proofs are not sent to you for the custom name imprint on the shirt front.  We will take great care to see that you receive exactly what you've ordered.  Proofs will be sent for 2-sided printing or for anything special you've requested.

If you need additional help with the ordering process, please give us a call at 1-800-374-8953 or you may email lori@lifestewardministries.org.

ADDITIONAL INFORMATION

PAYMENT

Payment is due when we receive your order. WE DO NOT INVOICE ORDERS. You may mail a check or we accept Visa and MasterCard. A $50.00 charge will apply on any returned check.  Please DO NOT mail you check until you receive an order confirmation from us with your exact amount due.

SPECIAL ORDERS & ADDITIONAL FEES

If your order contains a special request, i.e., scanning of images, map creation, logos, etc., there will be additional charges. Please call for pricing and add amount quoted to order form where indicated in the totals section. In order to keep our prices at a minimum, once your order has been placed, an additional fee of $75.00 will be added for any image/design change (SOHLS, walk, banquet, golf) and/or package/set change (banquet) due to typesetting requirements. This $75.00 charge will also be applied for any order that is cancelled prior to printing yet has already been processed through bookkeeping and our graphics department.  Please call if you have any questions.

DAMAGED ITEMS, RETURNS & REFUNDS

Please check your order carefully and as quickly as possible when it arrives. Custom and non-custom goods that have been damaged in transit will be replaced at no charge, if LifeSteward Ministries is notified within 14 days of receipt of shipment. A UPS call tag will be issued for the damaged items and product will be replaced.

Refunds will only be issued on returned non-custom printed items that have a cost value greater than $100.00 and arrive to us in good, like-new and re-sellable condition. Shipping costs must be paid by purchaser.